SHIPPING & DELIVERY
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Is there a minimum order? No, there isn’t; however we’d appreciate if you could order in half or full cases as it makes the packing much easier for us.
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How much is Shipping? We ship orders in packs of 6 or cases of 12. The cost to anywhere in Australia is:
• $20 per case (12 bottles)
• $15 per half case (6 bottles)
• $10 under 6 bottles
• $20 per case (12 bottles)
• $15 per half case (6 bottles)
• $10 under 6 bottles
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What if no one is at home to accept delivery? We understand sometimes you’re not able to accept a delivery in person, so we can also deliver to a PO Box or your place of business. However, if you want the courier to leave the delivery at the back door, for example, please make a note of any special instructions for delivery during the Checkout process.
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How long before I receive my order?We ship our orders 48 hours from receipt of order/payment. Delivery times will differ according to your location and the day you place your order. Delivery is via Australia Post so please use the Australia Post Delivery Calculator to estimate delivery times to your location. Delivery is from: Mudgee NSW 2850
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Can I pick up my order directly? Yes. Simply select “Pickup” as your Shipping option and we will let you know when your order is ready for pickup from our outlet at the Winning Post Motor Inn, Mudgee.
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What happens if my wine is broken on delivery? Delivery is via Australia Post and breakages have been rare. However, if there is an issue, we will happily replace the wine for you. Just email info@charnwoodestate.com.au with a picture of the damage.
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What is your Returns Policy?Charnwood Estate Wines guarantees the quality of all our products. If you have a valid reason for returning stock, please contact us within 30 days of purchase on info@charnwoodestate.com.au with details. All returns will be reviewed by our Customer Services team on a case by case basis.